RETURNS & EXCHANGE POLICY

We want you to love what you have purchased from us and have an enjoyable shopping experience.

Should there be any dissatisfaction with your purchase, kindly let us know through email at [email protected] within 7 days of receiving your order and we will assist you accordingly.

RETURN OF FAULTY GOOD(S)

If the product you have bought is defective, wrongly described or different from what is shown on our website, your purchase(s) will be considered for an exchange or refund with proof of purchase.

For exchange of defective product(s), there is a need to provide the tax invoice and its original packaging should be intact before we proceed with the exchange. Our customer service personnel will evaluate the product(s) before allowing an exchange. Kindly allow some time for an exchange process to be completed.

If you request for a refund, the purchase price of the product(s) bought will be refunded to you using the same payment method. The refund amount do not include shipping and delivery charges incurred. You will be responsible for any shipping or delivery charges. If any, with returning the product(s) back to us. After we receive the product and confirm that it meets all refund conditions, we will then proceed with the refund process.

Kindly note that all refund requests will not be entertained if your purchase(s) have been shipped out. Do email us about your refund request(s) within 24 hours after receiving your order confirmation email.

We take pride in ensuring ALL product(s) are in excellent condition before shipping it out to our valued customers, thus we seek your cooperation and understanding, shall an exchange process take longer than you expect.

RETURN AND EXCHANGE INSTRUCTIONS

All requests for returns and exchanges must be raised within 7 days from the date that you receive your product(s).

Kindly email us indicating your Order ID and providing us with accurate Contact Information. We will get back to you on your request(s) within 3 to 5 working days.

For online orders, you may have the option to exchange your good(s) at our Head Office at Joo Seng Warehouse. This shall be determined after we receive your Returns and Exchange request via phone call or email. Kindly indicate to us should you have any preference of the collection date/time so that our customer service personnel can prepare your order in advance to reduce the waiting time needed.

For refund requests, you will need to attach the tax invoice, delivery slip and identification details matching the details on the package(s) sent to you. Further instructions may be provided, which may require your attention, on a case by case basis.

OTHER TERMS AND CONDITIONS

All original shipping and/or handling charges are non-refundable.

All returned item(s) must be in its original brand new condition and original packaging. Items(s) that show signs of worn are not eligible for exchange or return. Power Dekor (S) Pte Ltd reserves all rights to inspect the condition of the item(s) prior to any exchange or return. Should there be any dispute, Power Dekor Singapore’s decision shall be final.

All goods are guaranteed to be free from defects in materials and workmanship. If you experience any problems with the item(s), please contact us at (65) 6488 4088 or [email protected] within 7 days from the invoice date for further assistance. We will investigate the case and contact you accordingly. This guarantee does not cover damage resulting from unique, accidental, or random damage that is the result of use by Buyer, or wear and tear. It also does not cover for products used in a manner or for a purpose not reasonably contemplated by Power Dekor (S) Pte Ltd, or previously modified in a manner not authorised by Power Dekor (S) Pte Ltd.