If the product you have bought is defective, wrongly described or different from what is shown on our website, your purchase(s) will be considered for an exchange or refund with proof of purchase.
For exchange of defective product(s), there is a need to provide the tax invoice and its original packaging should be intact before we proceed with the exchange. Our customer service personnel will evaluate the product(s) before allowing an exchange. Kindly allow some time for an exchange process to be completed.
If you request for a refund, the purchase price of the product(s) bought will be refunded to you using the same payment method. The refund amount do not include shipping and delivery charges incurred. You will be responsible for any shipping or delivery charges. If any, with returning the product(s) back to us. After we receive the product and confirm that it meets all refund conditions, we will then proceed with the refund process.
Kindly note that all refund requests will not be entertained if your purchase(s) have been shipped out. Do email us about your refund request(s) within 24 hours after receiving your order confirmation email.
We take pride in ensuring ALL product(s) are in excellent condition before shipping it out to our valued customers, thus we seek your cooperation and understanding, shall an exchange process take longer than you expect.